Blue Hill Laundry SMS Flow

Effective Date: June 1, 2026  ·  Last Updated: June 1, 2026

End users opt in to receive SMS messages related to their order status using one of two methods:

Method 1: Customer Facing Display (POS Terminal) Acknowledgment

  1. Associate enters customer and order information into our POS terminal.

    POS terminal new customer entry form

  2. During checkout, the customer confirms their mobile number on a terminal. The customer-facing display (CFD) displays: "Hi (USER)! Would you like to receive order updates from Blue Hill Laundry at (CUSTOMER_NUMBER)? No marketing. Msg frequency approximately 2 per order. Msg & data rates may apply. Reply HELP for help, or STOP to opt out at any time."

    Customer-facing display showing SMS opt-in consent screen

  3. Customer taps "Yes, send me updates" to grant consent.

Method 2: SMS Keyword Re-subscription

If a customer previously opted out, they re-subscribe by texting START to our 10DLC number.

Upon opt-in, users receive confirmation SMS: "Blue Hill Laundry: Your order updates are active. Message frequency approx. 2 per order. Msg & data rates may apply. Reply HELP for help, STOP to opt out at any time."

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